I subscribed but can’t access some features. Why?

Category: Introduction

inRoute should automatically receive purchase/renewal updates back from Apple, but in some cases such as connection problems to Apple’s servers this may not occur. Using the app’s restore feature uses Apple’s software to reconnect to Apple and retrieve your latest purchase history:

  • Select the map’s “More” icon (on Mac, the “Help” menu), then “Upgrades”
  • Select “Restore Previous Purchase” at the bottom of the screen
  • Select the App Store where your purchase was made (additional instructions may also be shown)*

* If you’re not sure which App Store was used for your purchase, you can check your Apple subscriptions list. Only inRoute subscriptions purchased from the Mac App Store will show “Mac” in the list. If “Mac” isn’t shown, your subscription was purchased through the iOS App Store.

If you have any questions, please contact us by selecting “Contact Support” under the map’s “More” icon (on Mac the “Help” menu).

Show all FAQs