Why are my routes not syncing between devices?

Category: Route Planning

The sync between devices includes saved routes and pins stored on your Favorites screen. If you haven’t already, in order to sync the current route and pins on the map, first save them by tapping the map’s More button (on Mac, the File menu) and use the “Save” option.

If your Favorites are not syncing between devices, there are a few things that may help:
1) Do you see a green checkmark and “Favorites Sync Enabled” at the top of your Favorites screen on the devices you’re trying to sync? If not, additional information may show in that location about any problems your devices are having connecting to iCloud.

2) Restarting both devices can often help with unexpected iCloud problems:
https://support.apple.com/HT201559 (iPhone)
https://support.apple.com/HT210631 (iPad)

3) At the top of your Favorites there’s a blue progress bar that appears when iCloud is syncing changes, which can help with understanding whether iCloud has started uploading or downloading your changes. If you save a route/pins on a device, iCloud should start uploading changes that you make (progress bar appears) within about 30-45 seconds. This can help identify if one of your devices is not syncing correctly with iCloud.

If the above doesn’t help and you need to get routes transferred immediately, you can also use the map’s Share icon (or the File menu on a Mac) to share your map by AirDrop, email or export to cloud storage. To import from a message on a receiving iOS device, tap the attached file (for email, it’s at the bottom of the message), and on the Share screen, from the second row of app icons select “inRoute” (this may be under the “More” button at the far right). On a Mac, you can drag and drop the attachment onto inRoute’s map.

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