Support

For help getting started with inRoute, there is an in-app tutorial under the map’s More icon, then Tutorial (on Mac, the Help menu).

For help with CarPlay, please see our CarPlay Guide.

Or, email us using the app, which automatically includes app information helpful for troubleshooting: map’s More icon > Contact Support (on Mac, Help menu). If you’re unable to access the app’s Contact button, email us at support@inroute.com.

inRoute can import from XLSX, GPX, KML and other files. Routes in XLSX format will be automatically optimized if optimization is enabled under the Route button. Options for importing include:

• Tap the map’s More icon (on Mac, the File menu), then “Import” and select the file from one of your storage locations.
• Use the standard iOS “Open in” or Share menu from other apps. For example, after emailing a file to your device, in the Mail app, tap and hold the attached GPX file, tap “Share”, then from the second row of app icons select “inRoute” (this may be under the “More” button at the far right). 
• On Macs or iPads, drag a file from another app (e.g. the Files app) and drop it within inRoute. You can also drag and drop lists of addresses from other apps.

With inRoute Pro, there are no limits to the number of places that can be imported from GPX and KML files, but XLSX spreadsheets are limited to 150 places. This is because spreadsheets contain addresses that must be converted to map coordinates, which cannot be done on the device, and map providers limit the number of conversions that can be done at one time. The free version is limited to 8 places for all file types.Formatting

XLSX
Include a header row at the top, and during import you will be prompted to choose the columns that contain addresses (street, city, etc.), then the columns that contain the name to use for each map pin (first name, last name, business, etc). The format is flexible, so a single column list of addresses works as well. Each row of the file creates a pin on the map, and the resulting route is automatically optimized if that is enabled under the Route button.

For example, a simple spreadsheet could include the following two columns. With just one row after the header row, only one map pin would be created. More commonly, the address is split across multiple columns, for example Street, City, State, and Postal Codes. The import interface will allow you to specify which column(s) to use for the name and address.

GPX
GPX files can contain several types of location information, for example “route”, “waypoint”, and “track” types:

• Routes (denoted with tags in the file): A route is a plan for places you want to go. Guided navigation apps use “routes” and determine turn-by-turn directions between the places. For import to inRoute, route places must include latitude and longitude. GPX routes with more than 150 locations (Pro upgrade) will be imported to the map but will not be automatically added to a route. inRoute Pro is required for routes with more than 8 locations.
• Tracks (denoted with tags in the file): Tracks are generally used as a record of where you’ve been and may contain thousands of locations. GPX files containing only a GPX track will be automatically filtered to less than 150 locations (Pro upgrade) representing the original track, and automatically added to a route within inRoute.
• Waypoints (denoted with tags in the file): Waypoints are location information, separate from a route, to mark specific places/landmarks on a map. Waypoints are often used together with tracks by navigation software to show a detailed path on a map (the track) and to flag specific locations (the waypoints). If no GPX route or track is found during import, and the file contains waypoints with latitude/longitude coordinates, inRoute will import the waypoints as though they were a GPX route. If a GPX track is found, the track will be used to generate a route, and the waypoints will be added to the map only.

inRoute can also generate GPX files (with inRoute Pro) that can be transferred to other inRoute users or to compatible navigation apps: Tap the map’s Share icon (on Mac, the File menu), then “Mail Route” or “Export GPX to…” to attach/generate a GPX file (or “Share” > AirDrop to quickly transfer to a nearby, unlocked device). 

KML file
Like GPX, KML files can contain several types of location information. In all cases location information must include latitude, longitude coordinates (not solely addresses). KML “LineString” and “Point” data types are supported. LineString types are treated similar to GPX tracks above (automatically filtered to 150 locations with inRoute Pro, if needed). An example KML Point may look like the following:
Tucson, AZ

-110.9264,32.2216,0.0

TXT or CSV
Similar to the XLSX section above, you can import addresses and/or coordinates from TXT and CSV files. However, importing from TXT or CSV requires a more specific file format than importing from XLSX, so using XLSX is recommended.

With CSV files, the first column of the file can optionally be used to set the names of the imported map pins, with the remaining columns used to specify the address or coordinates. If a name column is used, the name does not affect the search performed (“Joe Smith, 123 Main St” would be the same as searching for “123 Main St” within inRoute’s search box). The example spreadsheet above in the XLSX section may be used for CSVs with the first column being used for the pin’s name, but CSVs should not include a header row.

For TXT files, each line of the file is used to specify an address or coordinate. Unlike XLSX and CSV, there is no option to name the resulting map pin when importing from TXT files.

To remove all pins, tap the map’s More icon (on Mac, the File menu), then “Clear/New”. You can choose to remove the route and/or all the non-route pins.

Or, to remove several pins, tap the map’s Draw icon, draw with your finger around the pins to remove, then under the 3-dots icon at the top-right, tap “Remove from Map”.

Your purchase can be used on your other device. On your other device:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Restore Previous Purchase” at the bottom of the screen

The easiest option is to use the Upgrades screen where you originally subscribed:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Manage Subscription” to open the App Store’s Subscription page. 
• Tap the inRoute subscription to manage.

Or, you can also manage subscriptions through your App Store account settings from your device or a computer. The link below from Apple has general instructions for any subscription on the App Store: https://support.apple.com/HT202039#subscriptions

To drive a certain number of miles or hours per day (e.g. 8 hours), you can plan your stops by searching the route in intervals. To search the entire route every 8 hours, tap the “Search” button, then tap “Type”, and select “Route, at Interval”. Choose 8 hours and select OK. Enter “hotels” or “campgrounds” or other categories into the search field, and a search will begin every 8 hours along your route (some intervals may not contain a search result, but we’ll fill those in below). In the search results list, you can then add the places you want to the map.

To set a place as an overnight stop (e.g. leave at 7 am), first add the pin to your route by setting it as a WayPt. Then, tap the Route button, tap the waypoint in the list, and set a “Leave at…” layover of 7 am (no “full days” should be added to leave the next morning).

If there were any gaps in the search results, you can use one of the other route search options. For example, the “Route from selected pin” search type performs just one search X hours from a pin in your route, so you can easily vary the interval to find a nearby interval that does have search results. First, tap the route pin on the map before the search gap (e.g. if there was a gap after the 3rd waypoint, select the 3rd waypoint on the map), then use the search “Type” button to select “Route from selected pin”. Change the search by +/- 0.5 hours (7.5, 8.5, etc.) or more as needed to find search results, repeating the search to find additional places near the gap along the route. See below for additional options.

Additional options

You can also find places to stop near a particular time (or near sunset) using inRoute’s charts. Tap the “Distance/Time” label at the bottom to switch to viewing a chart against time. Sunset markers are shown on the chart and, as with any point on the charts, they can be tapped to briefly flash that point along the route on the map so you know where the time occurs. Zoom in on the chart near the time you wish to stop and the map will adjust to show that same area (or vice versa, zooming in on the map). Then tap the search field and select the “Route shown” or “Map” options and enter a search for “hotels”, “campgrounds”, etc, to find places to stay overnight.

There are three options for showing alternate routes:
1) Standard Avoidance/Custom Routes: To show routes avoiding certain criteria or to show custom routes by weather, elevation or curviness, tap the Route button, then “Route Profile”. Avoidance options are shown at the top, along with an option to use those avoidances for all routes (enabled by default). Custom Routes are shown below. Custom Routes initially appear as grey lines on the map and are not active. You must select the route’s label or the grey route line on the map to activate it, changing it to a blue line. The images shown for each Custom Route type are also used for the route’s label on the map (where total route time and distance is shown).

2) Customize Routes with the ALT Button: You can create your own custom route from available alternates for each leg by tapping the ALT button on the green Start pin (or any route pin). After selecting an alternate (if available), tap the “Next” button and repeat for the next leg, building up your route. Alternates can be compared by their leg label, which in addition to showing time and distance for that leg, also show images corresponding to any of the standard Custom Routes that the leg is included in. For example, the images can tell you which of the alternate legs has the Least Elevation Ascent or the Most Curvy roads, if you have these “Custom Route” types enabled.

3) Customize Routes by Dropping Pins: Custom routes and user-specified alternates (the ALT button) may not include the route you want. If you prefer a different alternate than those available, you can drop a pin to force the route along your preferred road. To drop a pin on your preferred road, press and hold on the map. You can press and hold on dropped pins (purple) to drag them and place them precisley along your preferred road (the pin drops exactly where the sharp end of the pin is located when you release it). Finally, add the pin to your route by setting its Waypoint checkbox.Using data charts 

You can also compare alternate legs with inRoute’s charts by Curviness, Elevation, or Weather. Each chart’s Info button shows the chart’s Max/Min/Average (as well as Ascent/Descent for the Elevation chart). Note that when you first show a leg’s alternates (e.g. with the ALT button), the range of the chart’s x-axis will also show that leg only, allowing detailed comparisons of legs (using the “Range Shown” section of the Info statistics).

inRoute does use a data plan when needed, but maps and routes are automatically saved locally so most functionality remains available without a data connection. Here are some additional details:

Routes

The route itself (directions as opposed to map images), your pins and notes, are all stored locally by inRoute, so they can be accessed while offline. During navigation, off-route recalculation isn’t possible without a data connection. In this case, the navigator will speak once that internet/recalculation isn’t available and continue to show your location and the previously calculated route on the map, until you either return to the route or a connection becomes available.

Maps

Your device automatically stores Apple’s map data (which inRoute uses) in a temporary cache, depending in part on when it was last used and device free storage. In advance of a trip, you can influence the maps that are stored locally by panning the map through the route at the zoom level needed (e.g. tap “Go” and pan the route). Verifying a map area is cached can be done in Airplane mode. Apple’s map data does not currently support saving a map area to ensure it will always be available when offline. If a cached map is not available during offline navigation, the map will show empty gridlines, although the blue route line will still show and turn instructions will continue.

inRoute uses Apple’s map data for search and directions, and the steps below can be used to report a problem to Apple starting within inRoute. 

For a problem with map pin data, such as an incorrect label or address:

• Within inRoute, show the map pin’s details (select its name/ETA popup)
• Select the Share icon on the top toolbar, then “Show in Apple Maps” to transfer the pin to Apple Maps 
• In Apple Maps, Select “Report an Issue” on the pin’s details screen (near the bottom, you may need to slide up the bottom pane).

For a problem with route directions, such as not showing a faster route between two locations:

• On the map, select the first location of the leg with the incorrect directions, then show the pin’s details (select its name/ETA popup)
• Select the “progress” row, and the leg starting at that location will be highlighted in red on the map. 
• Up top, select “Share Leg”, then select “Show in Apple Maps”. Apple Maps should open showing the same leg; if not, verify Apple Maps is using the same criteria for avoid tolls/highways. If the route is still different, please go to the last step below.
• Verify there are no traffic incidents (red minus icons) along the route that may be responsible for the irregular directions. If not, select the Info icon in Apple Maps, then “Report an Issue”. 
• If the route is different in Apple Maps, please share the leg to us instead using the “Mail Leg” option on the share screen (instead of “Show in Apple Maps” above). Provide a detailed description of the problem, and send to support@inroute.com.

There are a few options to more quickly add locations to a route:

• Draw icon: Instead of adding each pin/address to the map and immediately setting it as a waypoint, just add each pin to the map only. When you’re done adding the pins to the map (blue pins by default), then tap the Draw icon at the lower-right of the map, circle all the blue pins on the map with your finger, and tap “Add to route” from the 3-dots icon at the top-right. All the pins will be set as waypoints at once.
• Uncheck Start/Destination: inRoute only calculates a route if you have at least a Start and a Destination pin set with the map’s pins. Unchecking one of those, for example the red Destination pin, while adding/removing waypoints will avoid recalculating the route with each change.
• Import from a spreadsheet: You can enter a list of addresses into a spreadsheet and import them all at once. During import, a route will automatically be created. See Can I import from files or other apps? for more details

For help getting started with inRoute, there is an in-app tutorial under the map’s More icon, then Tutorial (on Mac, the Help menu).

For help with CarPlay, please see our CarPlay Guide.

Or, email us using the app, which automatically includes app information helpful for troubleshooting: map’s More icon > Contact Support (on Mac, Help menu). If you’re unable to access the app’s Contact button, email us at support@inroute.com.

Your purchase can be used on your other device. On your other device:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Restore Previous Purchase” at the bottom of the screen

The easiest option is to use the Upgrades screen where you originally subscribed:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Manage Subscription” to open the App Store’s Subscription page. 
• Tap the inRoute subscription to manage.

Or, you can also manage subscriptions through your App Store account settings from your device or a computer. The link below from Apple has general instructions for any subscription on the App Store: https://support.apple.com/HT202039#subscriptions

inRoute can import from XLSX, GPX, KML and other files. Routes in XLSX format will be automatically optimized if optimization is enabled under the Route button. Options for importing include:

• Tap the map’s More icon (on Mac, the File menu), then “Import” and select the file from one of your storage locations.
• Use the standard iOS “Open in” or Share menu from other apps. For example, after emailing a file to your device, in the Mail app, tap and hold the attached GPX file, tap “Share”, then from the second row of app icons select “inRoute” (this may be under the “More” button at the far right). 
• On Macs or iPads, drag a file from another app (e.g. the Files app) and drop it within inRoute. You can also drag and drop lists of addresses from other apps.

With inRoute Pro, there are no limits to the number of places that can be imported from GPX and KML files, but XLSX spreadsheets are limited to 150 places. This is because spreadsheets contain addresses that must be converted to map coordinates, which cannot be done on the device, and map providers limit the number of conversions that can be done at one time. The free version is limited to 8 places for all file types.Formatting

XLSX
Include a header row at the top, and during import you will be prompted to choose the columns that contain addresses (street, city, etc.), then the columns that contain the name to use for each map pin (first name, last name, business, etc). The format is flexible, so a single column list of addresses works as well. Each row of the file creates a pin on the map, and the resulting route is automatically optimized if that is enabled under the Route button.

For example, a simple spreadsheet could include the following two columns. With just one row after the header row, only one map pin would be created. More commonly, the address is split across multiple columns, for example Street, City, State, and Postal Codes. The import interface will allow you to specify which column(s) to use for the name and address.

GPX
GPX files can contain several types of location information, for example “route”, “waypoint”, and “track” types:

• Routes (denoted with tags in the file): A route is a plan for places you want to go. Guided navigation apps use “routes” and determine turn-by-turn directions between the places. For import to inRoute, route places must include latitude and longitude. GPX routes with more than 150 locations (Pro upgrade) will be imported to the map but will not be automatically added to a route. inRoute Pro is required for routes with more than 8 locations.
• Tracks (denoted with tags in the file): Tracks are generally used as a record of where you’ve been and may contain thousands of locations. GPX files containing only a GPX track will be automatically filtered to less than 150 locations (Pro upgrade) representing the original track, and automatically added to a route within inRoute.
• Waypoints (denoted with tags in the file): Waypoints are location information, separate from a route, to mark specific places/landmarks on a map. Waypoints are often used together with tracks by navigation software to show a detailed path on a map (the track) and to flag specific locations (the waypoints). If no GPX route or track is found during import, and the file contains waypoints with latitude/longitude coordinates, inRoute will import the waypoints as though they were a GPX route. If a GPX track is found, the track will be used to generate a route, and the waypoints will be added to the map only.

inRoute can also generate GPX files (with inRoute Pro) that can be transferred to other inRoute users or to compatible navigation apps: Tap the map’s Share icon (on Mac, the File menu), then “Mail Route” or “Export GPX to…” to attach/generate a GPX file (or “Share” > AirDrop to quickly transfer to a nearby, unlocked device). 

KML file
Like GPX, KML files can contain several types of location information. In all cases location information must include latitude, longitude coordinates (not solely addresses). KML “LineString” and “Point” data types are supported. LineString types are treated similar to GPX tracks above (automatically filtered to 150 locations with inRoute Pro, if needed). An example KML Point may look like the following:
Tucson, AZ

-110.9264,32.2216,0.0

TXT or CSV
Similar to the XLSX section above, you can import addresses and/or coordinates from TXT and CSV files. However, importing from TXT or CSV requires a more specific file format than importing from XLSX, so using XLSX is recommended.

With CSV files, the first column of the file can optionally be used to set the names of the imported map pins, with the remaining columns used to specify the address or coordinates. If a name column is used, the name does not affect the search performed (“Joe Smith, 123 Main St” would be the same as searching for “123 Main St” within inRoute’s search box). The example spreadsheet above in the XLSX section may be used for CSVs with the first column being used for the pin’s name, but CSVs should not include a header row.

For TXT files, each line of the file is used to specify an address or coordinate. Unlike XLSX and CSV, there is no option to name the resulting map pin when importing from TXT files.

To remove all pins, tap the map’s More icon (on Mac, the File menu), then “Clear/New”. You can choose to remove the route and/or all the non-route pins.

Or, to remove several pins, tap the map’s Draw icon, draw with your finger around the pins to remove, then under the 3-dots icon at the top-right, tap “Remove from Map”.

To drive a certain number of miles or hours per day (e.g. 8 hours), you can plan your stops by searching the route in intervals. To search the entire route every 8 hours, tap the “Search” button, then tap “Type”, and select “Route, at Interval”. Choose 8 hours and select OK. Enter “hotels” or “campgrounds” or other categories into the search field, and a search will begin every 8 hours along your route (some intervals may not contain a search result, but we’ll fill those in below). In the search results list, you can then add the places you want to the map.

To set a place as an overnight stop (e.g. leave at 7 am), first add the pin to your route by setting it as a WayPt. Then, tap the Route button, tap the waypoint in the list, and set a “Leave at…” layover of 7 am (no “full days” should be added to leave the next morning).

If there were any gaps in the search results, you can use one of the other route search options. For example, the “Route from selected pin” search type performs just one search X hours from a pin in your route, so you can easily vary the interval to find a nearby interval that does have search results. First, tap the route pin on the map before the search gap (e.g. if there was a gap after the 3rd waypoint, select the 3rd waypoint on the map), then use the search “Type” button to select “Route from selected pin”. Change the search by +/- 0.5 hours (7.5, 8.5, etc.) or more as needed to find search results, repeating the search to find additional places near the gap along the route. See below for additional options.

Additional options

You can also find places to stop near a particular time (or near sunset) using inRoute’s charts. Tap the “Distance/Time” label at the bottom to switch to viewing a chart against time. Sunset markers are shown on the chart and, as with any point on the charts, they can be tapped to briefly flash that point along the route on the map so you know where the time occurs. Zoom in on the chart near the time you wish to stop and the map will adjust to show that same area (or vice versa, zooming in on the map). Then tap the search field and select the “Route shown” or “Map” options and enter a search for “hotels”, “campgrounds”, etc, to find places to stay overnight.

There are three options for showing alternate routes:
1) Standard Avoidance/Custom Routes: To show routes avoiding certain criteria or to show custom routes by weather, elevation or curviness, tap the Route button, then “Route Profile”. Avoidance options are shown at the top, along with an option to use those avoidances for all routes (enabled by default). Custom Routes are shown below. Custom Routes initially appear as grey lines on the map and are not active. You must select the route’s label or the grey route line on the map to activate it, changing it to a blue line. The images shown for each Custom Route type are also used for the route’s label on the map (where total route time and distance is shown).

2) Customize Routes with the ALT Button: You can create your own custom route from available alternates for each leg by tapping the ALT button on the green Start pin (or any route pin). After selecting an alternate (if available), tap the “Next” button and repeat for the next leg, building up your route. Alternates can be compared by their leg label, which in addition to showing time and distance for that leg, also show images corresponding to any of the standard Custom Routes that the leg is included in. For example, the images can tell you which of the alternate legs has the Least Elevation Ascent or the Most Curvy roads, if you have these “Custom Route” types enabled.

3) Customize Routes by Dropping Pins: Custom routes and user-specified alternates (the ALT button) may not include the route you want. If you prefer a different alternate than those available, you can drop a pin to force the route along your preferred road. To drop a pin on your preferred road, press and hold on the map. You can press and hold on dropped pins (purple) to drag them and place them precisley along your preferred road (the pin drops exactly where the sharp end of the pin is located when you release it). Finally, add the pin to your route by setting its Waypoint checkbox.Using data charts 

You can also compare alternate legs with inRoute’s charts by Curviness, Elevation, or Weather. Each chart’s Info button shows the chart’s Max/Min/Average (as well as Ascent/Descent for the Elevation chart). Note that when you first show a leg’s alternates (e.g. with the ALT button), the range of the chart’s x-axis will also show that leg only, allowing detailed comparisons of legs (using the “Range Shown” section of the Info statistics).

inRoute uses Apple’s map data for search and directions, and the steps below can be used to report a problem to Apple starting within inRoute. 

For a problem with map pin data, such as an incorrect label or address:

• Within inRoute, show the map pin’s details (select its name/ETA popup)
• Select the Share icon on the top toolbar, then “Show in Apple Maps” to transfer the pin to Apple Maps 
• In Apple Maps, Select “Report an Issue” on the pin’s details screen (near the bottom, you may need to slide up the bottom pane).

For a problem with route directions, such as not showing a faster route between two locations:

• On the map, select the first location of the leg with the incorrect directions, then show the pin’s details (select its name/ETA popup)
• Select the “progress” row, and the leg starting at that location will be highlighted in red on the map. 
• Up top, select “Share Leg”, then select “Show in Apple Maps”. Apple Maps should open showing the same leg; if not, verify Apple Maps is using the same criteria for avoid tolls/highways. If the route is still different, please go to the last step below.
• Verify there are no traffic incidents (red minus icons) along the route that may be responsible for the irregular directions. If not, select the Info icon in Apple Maps, then “Report an Issue”. 
• If the route is different in Apple Maps, please share the leg to us instead using the “Mail Leg” option on the share screen (instead of “Show in Apple Maps” above). Provide a detailed description of the problem, and send to support@inroute.com.

There are a few options to more quickly add locations to a route:

• Draw icon: Instead of adding each pin/address to the map and immediately setting it as a waypoint, just add each pin to the map only. When you’re done adding the pins to the map (blue pins by default), then tap the Draw icon at the lower-right of the map, circle all the blue pins on the map with your finger, and tap “Add to route” from the 3-dots icon at the top-right. All the pins will be set as waypoints at once.
• Uncheck Start/Destination: inRoute only calculates a route if you have at least a Start and a Destination pin set with the map’s pins. Unchecking one of those, for example the red Destination pin, while adding/removing waypoints will avoid recalculating the route with each change.
• Import from a spreadsheet: You can enter a list of addresses into a spreadsheet and import them all at once. During import, a route will automatically be created. See Can I import from files or other apps? for more details

inRoute does use a data plan when needed, but maps and routes are automatically saved locally so most functionality remains available without a data connection. Here are some additional details:

Routes

The route itself (directions as opposed to map images), your pins and notes, are all stored locally by inRoute, so they can be accessed while offline. During navigation, off-route recalculation isn’t possible without a data connection. In this case, the navigator will speak once that internet/recalculation isn’t available and continue to show your location and the previously calculated route on the map, until you either return to the route or a connection becomes available.

Maps

Your device automatically stores Apple’s map data (which inRoute uses) in a temporary cache, depending in part on when it was last used and device free storage. In advance of a trip, you can influence the maps that are stored locally by panning the map through the route at the zoom level needed (e.g. tap “Go” and pan the route). Verifying a map area is cached can be done in Airplane mode. Apple’s map data does not currently support saving a map area to ensure it will always be available when offline. If a cached map is not available during offline navigation, the map will show empty gridlines, although the blue route line will still show and turn instructions will continue.