Support

For help getting started with inRoute, there is an in-app tutorial under the map’s More icon, then Tutorial (on Mac, the Help menu).

For help with CarPlay, please see our CarPlay Guide.

Or, email us using the app, which automatically includes app information helpful for troubleshooting: map’s More icon > Contact Support (on Mac, Help menu). If you’re unable to access the app’s Contact button, email us at support@inroute.com.

Your purchase can be used on your other device. On your other device:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Restore Previous Purchase” at the bottom of the screen

The easiest option is to use the Upgrades screen where you originally subscribed:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Manage Subscription” to open the App Store’s Subscription page. 
• Tap the inRoute subscription to manage.

Or, you can also manage subscriptions through your App Store account settings from your device or a computer. The link below from Apple has general instructions for any subscription on the App Store: https://support.apple.com/HT202039#subscriptions

For help getting started with inRoute, there is an in-app tutorial under the map’s More icon, then Tutorial (on Mac, the Help menu).

For help with CarPlay, please see our CarPlay Guide.

Or, email us using the app, which automatically includes app information helpful for troubleshooting: map’s More icon > Contact Support (on Mac, Help menu). If you’re unable to access the app’s Contact button, email us at support@inroute.com.

inRoute is available for iPhones and iPads running iOS 14.0 or later (iOS App Store), Macs running macOS 11.0 Big Sur or later (Mac App Store), and CarPlay.

inRoute is a free download. Additional premium features are available for in-app purchase. These features are identified in the app using a lock icon, which when tapped will bring you to the Upgrades screen.

You can also view a full list of the app’s premium features on the Upgrades screen: tap the map’s More icon (on Mac, the Help Menu), then “Upgrades”.

Your purchase can be used on your other device. On your other device:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Restore Previous Purchase” at the bottom of the screen

The easiest option is to use the Upgrades screen where you originally subscribed:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Manage Subscription” to open the App Store’s Subscription page. 
• Tap the inRoute subscription to manage.

Or, you can also manage subscriptions through your App Store account settings from your device or a computer. The link below from Apple has general instructions for any subscription on the App Store: https://support.apple.com/HT202039#subscriptions

inRoute should automatically receive purchase/renewal updates back from Apple, but in some cases such as connection problems to Apple’s servers this may not occur. Using the app’s restore feature will reconnect to Apple and retrieve your latest purchase history:

• Tap the map’s More icon (on Mac, the Help menu), then “Upgrades”
• Tap “Restore Previous Purchase” at the bottom of the screen

inRoute works worldwide and has been tested in the following countries:

* Route elevation charts are currently limited to latitudes 56°S to 60°N.
* Severe weather alerts are available in the USA, Canada, Iceland, EU and Israel.

When a subscription lapses, iCloud sync is disabled and saved routes and pins remain locally stored on your devices. For saved routes with more locations than allowed in your current plan, for example a saved 150-location route created with a Pro plan that has expired, the following are also disabled: route editing, optimizing, voice navigation, weather, elevation, and other premium features for routes with more locations than the current plan.