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Introduction

Introduction

How does Family Sharing work?

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inRoute’s Pro for Families subscription uses Apple Family Sharing to share your subscription to the members of your family. More info about Apple Family Sharing and how to set up your family group is available here: https://support.apple.com/HT201060

Once setup, all family members need to do is download inRoute from their iPhone/iPad and their apps will be upgraded with your subscription too. If they have already downloaded the app, they can activate your subscription using the “Restore Previous Purchase” button available under their map’s More button > Upgrades.

For sharing routes between family members, you can use AirDrop, email or cloud storage with the options under the map’s Share icon (or the File menu on a Mac):
– AirDrop or Messages: Use the “AirDrop Route, Share…” option to quickly transfer your route and pins to a nearby, unlocked device, or share via messaging apps.
– Email: Use the “Mail Route” option and a file will be attached to your message that can be imported on another device running inRoute. To import from Mail on a receiving iOS device, tap the attached .GPX file (at the bottom of the message), and select “inRoute” from the second row of app icons (this may be under the “More” button at the far right).
– Cloud storage: Use the “Export GPX to…” option to save the route to a cloud storage location (iCloud Drive, Dropbox, etc.). To import on another device, use the “More” button (or the File menu on a Mac), then “Import”.

Problems Sharing Your Subscription

If a family member’s iPhone/iPad has not activated your “Pro for Families” subscription yet, there will be a lock icon above the map on their device. This usually occurs due to one of the following reasons:

  1. In your list of family members, the family member has not been added (Settings app > Family). If needed, tap the Add Member button in the top toolbar to add them.
  2. In your shared subscriptions, inRoute’s “Pro for Families” has not been added (Settings app > Family > Subscriptions). If so, tap “Manage Subscriptions”, tap your “Pro for Families” subscription, and set “Share with Family” to on (green).

If you still see a lock icon above the map on the family member’s device, tap the lock icon, and tap the “Restore Previous Purchase” button at the bottom of the Upgrades screen.

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On Pro plans, what happens to my saved routes and pins if the plan expires?

When a subscription lapses, iCloud sync is disabled and saved routes and pins remain locally stored on your devices. For saved routes with more locations than allowed in your current plan, for example a saved 150-location route created with a Pro plan that has expired, the following are also disabled: route editing, optimizing, voice navigation, weather, elevation, and other premium features for routes with more locations than the current plan.

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In what countries can inRoute be used?

inRoute works worldwide and has been tested in the following countries:

Albania Dominica Macau Serbia
Andorra Egypt Macedonia Singapore
Argentina Estonia Malawi Slovakia
Anguilla Ethiopia Malaysia Slovenia
Antigua and Barbuda Finland Malta South Africa
Australia France Mauritania Spain
Austria French Guiana Mayotte St. Kitts and Nevis
Bahamas Germany Mauritius St. Lucia
Barbados Ghana Mexico St. Vincent and the Grenadines
Belarus Greece Monaco Sweden
Belgium Grenada Montenegro Switzerland
Bermuda Guadeloupe Montserrat Taiwan
Bosnia and Herzegovina Hong Kong Morocco Thailand
Botswana Hungary Mozambique Togo
Brazil Iceland Namibia Trinidad and Tobago
British Virgin Islands Indonesia Netherlands Tunisia
Brunei Darussalam Ireland New Zealand Turkey
Bulgaria Israel North Macedonia Turks and Calcos Islands
Burkina Faso India Norway Uganda
Burundi Italy Philippines UK
Canada Jamaica Poland Ukraine
Cayman Islands Japan Portugal United Arab Emirates
Chile Korea, Republic of Reunion Island Uruguay
Croatia Kosovo Romania USA
Cyprus Latvia Russia Vietnam
Czech Republic Liechtenstein Rwanda Virgan Islands
Denmark Lithuania San Marino Zambia
Dominican Republic Luxembourg Scotland Zimbabwe

* Route elevation charts are currently limited to latitudes 56°S to 60°N.
* Severe weather alerts are available in the USA, Canada, Iceland, EU and Israel.

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I subscribed but can’t access some features. Why?

inRoute should automatically receive purchase/renewal updates back from Apple, but in some cases such as connection problems to Apple’s servers this may not occur. Using the app’s restore feature uses Apple’s software to reconnect to Apple and retrieve your latest purchase history:

  • Select the map’s “More” icon (or on Mac, the “Help” menu), then “Upgrades”
  • Select “Restore Previous Purchase” at the bottom of the screen
  • Select the App Store where your purchase was made (additional instructions may also be shown)*

* If you’re not sure which App Store was used for your purchase, you can check your Apple subscriptions list. Only inRoute subscriptions purchased from the Mac App Store will show “Mac” in the list. If “Mac” isn’t shown, your subscription was purchased through the iOS App Store.

If you have any questions, please contact us by selecting “Contact Support” under the map’s “More” icon (or on Mac the “Help” menu).

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How can I manage/cancel a subscription?

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The easiest option is to use the Upgrades screen where you originally subscribed:

  • Tap the map’s More icon (or on Mac, the Help menu), then “Upgrades”
  • Tap the Info button, then “Manage Subscription” to open the App Store’s Subscription page. 
  • Tap the inRoute subscription to manage/cancel. If there is no Cancel option, you have already cancelled. If there is no inRoute subscription, you have not subscribed recently.

Or, you can also manage subscriptions through your App Store account settings from your device or a computer. Apple has general instructions for any subscription on support.apple.com. 

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Can I use my purchase on my other device?

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inRoute Pro subscriptions can be used on your iPhone, iPad or Mac. On your other device:

  • Select the map’s “More” icon (or on Mac, the “Help” menu), then “Upgrades”
  • Select “Restore Previous Purchase” at the bottom of the screen
  • Select the App Store where your purchase was made (additional instructions may also be shown)*

For questions about sharing a Pro for Families subscription to family members, see How does Family Sharing work?

* If you’re not sure which App Store was used for your purchase, you can check your Apple subscriptions list. Only inRoute subscriptions purchased from the Mac App Store will show “Mac” in the list. If “Mac” isn’t shown, your subscription was purchased through the iOS App Store.

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How do I upgrade for premium features?

inRoute is a free download. Additional premium features are available for purchase in the app. These features are identified in the app using a lock icon, which when tapped will bring you to the Upgrades screen.

You can also view a full list of the app’s premium features on the Upgrades screen: tap the map’s More icon (or on Mac, the Help Menu), then “Upgrades”.

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Are there other help options for iOS, CarPlay or Mac?

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For help getting started with inRoute, there is an in-app tutorial under the map’s More icon, then Tutorial (or on Mac, the Help menu). This in-app Tutorial is also available in PDF format.

For help with CarPlay, please see our CarPlay Guide.

Or, email us using the app, which automatically includes app information helpful for troubleshooting: map’s More icon > Contact Support (on Mac, Help menu). If you’re unable to access the app’s Contact button, email us at support@inroute.com.

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